Return & Refund Policy

Welcome to Futurkart. At Futurkart, customer satisfaction and transparency are our top priorities. This Return & Refund Policy explains the terms and conditions regarding returns, refunds, exchanges, cancellations, and damaged products purchased from our website.

This policy applies to all products sold by RMPD Future Solar Pvt. Ltd. through https://futurkart.in.

By placing an order on our website, you agree to the terms outlined below.

1. Introduction

Futurkart specialises in high-quality

• Solar street lights

• Solar floodlights

• Solar garden lights

• Outdoor lighting solutions

• Energy-saving and home improvement products

We aim to provide reliable products and a smooth shopping experience. If you experience any issues with your order, our support team is here to assist you with fair and transparent solutions.

2. Eligibility for Returns

Customers may request a return if:

• The product received is damaged, defective, or incorrect

• The product is unused and in original condition

• The item is returned with original packaging, accessories, manuals, and invoice

• The return request is submitted within the eligible return period

To help us process claims faster, customers are strongly advised to record an unboxing video while opening the package.

Products showing signs of installation, misuse, physical damage, or unauthorized modifications may not qualify for returns or refunds.

3. Return Timeframe

Eligible return requests must be submitted within 7 days from the date of delivery.

For damaged, defective, or wrong products, customers should contact our support team immediately after receiving the order.

Requests submitted after the return window may not be accepted.

4. Non-Returnable Items

The following products may not be eligible for return or refund:

• Installed or used products

• Customized or made-to-order products

• Clearance or final sale items

• Products damaged due to improper usage

• Items returned without original packaging

• Products without proof of purchase

Futurkart reserves the right to reject returns that do not meet policy conditions.

5. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect product:

1. Contact our customer support team within 48 hours of delivery

2. Share order details along with clear photos/videos

3. Provide the unboxing video for verification purposes

After verification, Futurkart may offer the following:

• Replacement

• Exchange

• Refund

• Store credit (if applicable)

All claims are subject to product inspection and approval by our quality team.

6. Return Request Process

To initiate a return request:

• Email us at info@futurkart.in

• Call customer support: 7814502614

Please include:

• Order number

• Product details

• Reason for return

• Supporting images/videos

Our support team will review the request and guide you through the next steps.

7. Refund Process

Once the returned product is received and inspected, customers will be notified regarding refund approval status.

If approved:

• Refunds will be processed through the original payment method

• Customers may receive a full or partial refund depending on product condition

• Shipping charges may be non-refundable in certain situations

Refund processing begins only after successful product verification and inspection.

8. Refund Timeline

Approved refunds are generally processed within 5–7 business days.

However, actual credit timelines may vary depending on:

• Banks

• Payment gateways

• UPI providers

• Credit/debit card issuers

If you do not receive your refund within the expected period, please contact our support team.

9. Cancellation Policy

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests may not be accepted.

For prepaid orders cancelled before dispatch, refunds will be processed to the original payment method within the applicable processing timeline.

Futurkart reserves the right to cancel orders due to:

• Product unavailability

• Pricing errors

• Suspicious transactions

• Logistics limitations

10. Shipping Charges & Return Shipping

Original shipping charges may not be refundable unless the return is due to:

• Wrong product delivery

• Manufacturing defect

• Transit damage

In certain cases, customers may be responsible for return shipping costs.

Futurkart may arrange reverse pickup service depending on product category and service availability.

11. Warranty Information

Certain products sold on Futurkart may include manufacturer or seller warranty coverage.

Warranty terms may vary by product type and brand.

Warranty does not cover:

• Physical damage

• Water damage caused by misuse

• Improper installation

• Unauthorized repairs or modifications

• Normal wear and tear

Customers are advised to review product-specific warranty details before purchase.

12. Exchange Policy

Eligible products may qualify for replacement or exchange if:

• The wrong item was delivered

• The product arrived damaged

• The product has a verified manufacturing defect

Exchange requests are subject to stock availability and quality inspection approval.

13. Late or Missing Refunds

If your refund status shows completed but the amount has not been received:

• Check your bank account again

• Contact your payment provider or bank

• Allow additional processing time

If the issue continues, contact Futurkart support for assistance.

14. Contact Information

For any questions related to returns, refunds, exchanges, or cancellations, please contact us:

RMPD Future Solar Pvt. Ltd.
Website: https://futurkart.in
Email: info@futurkart.in
Phone: 7814502614

Business Address: KH-489/320, Industrial Complex, Village Bhadak, Rajpura, Punjab 140401, India

Frequently Asked Questions (FAQs)

How many days do I have to return a product?

Customers can request a return within 7 days of delivery, subject to eligibility conditions.

Is an unboxing video required for damaged product claims?

Yes. Customers are strongly encouraged to record an unboxing video to help verify damaged or missing item claims.

When will I receive my refund?

Approved refunds are generally processed within 5–10 business days through the original payment method.

Can installed products be returned?

No. Products that have been installed, used, or modified may not qualify for returns or refunds.

Are shipping charges refundable?

Shipping charges may be non-refundable except in cases involving damaged, defective, or incorrect products.

Can I cancel my order after shipping?

Orders can usually be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.