Frequently Asked Questions (FAQ)

1. How can I place an order for a product?
You can easily place an order for any product through our website www.futurkart.in. Simply browse our collectiQ)**on, select the product(s) you'd like to purchase, and follow the checkout process to complete your order securely.

2. How are products delivered?
We deliver products across India using reliable courier services. Our trusted partners ensure that your products reach you safely and on time.

3. What is the expected delivery time for products?
Typically, our products are delivered within 3-4 working days for most locations. However, deliveries to remote or outlying areas may take up to 6-8 days. You will receive tracking details once your order is dispatched.

4. What is the return and replacement policy?
We offer a 10-day return and replacement policy, so if you're not fully satisfied with your purchase, you can return the product within 10 days for a replacement or refund. Terms and conditions apply.

5. What is the warranty period for the products?
The warranty period for our products varies from 6 months to 3 years, depending on the specific product model. Please refer to the product description for the exact warranty duration.

6. How can I avail warranty services for a product?
To avail warranty services, please reach out to our customer support team at info@futurkart.in. Make sure to include your order number and invoice, along with a description of the issue, and we’ll assist you promptly.

7. How do solar lights work?
Our solar lights use the energy of the sun to operate. During the day, the solar panels absorb sunlight and convert it into energy, which charges the inbuilt battery. At night, the lights automatically turn on, using the stored energy to illuminate your space.

8. How long do solar lights operate on a full charge?
On a full charge, most of our solar lights operate for approximately 10-12 hours or longer, depending on the model and sunlight exposure. The more direct sunlight the lights receive during the day, the longer they will shine during the night.

9. Can I change or cancel my order after placing it?
Once an order is placed, it is processed quickly. If you need to change or cancel your order, please contact our customer support team immediately at info@futurkart.in. We will do our best to accommodate your request before the order is dispatched.

10. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number on the courier service's website to track the status of your delivery.

11. Are your products eco-friendly?
Yes, all of our solar products are designed with the environment in mind. By using solar energy, they help reduce carbon footprints and are a sustainable choice for your energy needs.

12. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, UPI, wallets like Paytm, Google Pay, and Cash on Delivery (COD). All transactions are secure and processed through trusted payment gateways.